General contractors have numerous things to manage. Besides project requirements, there are client expectations, the need to juggle between sites, and the coordination of vendors and subcontractors. Teams often spend most time on the field, which means it becomes increasingly hard to answer calls on the go. Many contractors only have one or two people inside the office, and they are also often responsible for numerous admin tasks. If your team is missing calls or overwhelmed with the process, getting a live receptionist for general contractors could be a good idea. Here is an overview.
- Centralizing Call Management During Jobs: Renowned service provider – Signpost offers a comprehensive AI answering solution for small businesses and service providers in the US, and that includes general contractors. AI receptionists are designed to answer every incoming call, which means your team doesn’t have to pose work to schedule bookings or respond to customers. AI can automatically capture caller details, and you can have call summaries for future use. The entire communication process is centralized, so messages aren’t lost in voicemail or due to lack of coordination.
- Prioritizing Qualified Leads Automatically: A lot of calls involve callers who don’t need a service. Spam and non-service calls are a real hindrance in answering those that matter. AI answering can resolve this by identifying specific caller needs and tagging calls as important or spam. You can team avoid low-priority calls or sales pitches.
- Booking Appointments Easily: Depending on the service provider you choose, AI receptionists can schedule appointments, ensuring your calendar is full at all times. There is no risk of booking the same day or slot twice, and your customers have the ease of seeking service without waiting for your team to call back.
- Keeping Job Details Organize: Many AI receptionists and live answering services are designed to integrate with work with existing CRMs and other apps like Jobber and Housecall Pro. There is no risk of manual data entry mistakes, and because the details are stored accurately on one platform, your team can keep up with requests and appointments.
- Using the Mobile App to Stay Informed: Live answering services also often come with an app, which your team can use to check call summaries, urgent requests, and messages. The communication is synced, so even if multiple team members are using the same app, there is no risk of overlapping jobs or tasks.
- Automating Follow-Up and Reminders: There is also the choice of marketing automation, which means AI can correspond with clients who haven’t booked a service or responded to an estimate. Many AI receptionists even allow for automated reviews, which can add to brand value. Your admin and marketing team can save considerable time.
- Managing Payments With a Streamlined System: Signpost’s AI answering service also allows your team to track payments. You can send payment reminders, check when payments are due, and streamline the entire process without the added paperwork.
Takeaways
Using an AI or live receptionist for your general contracting business is no longer a choice. With more companies, including small businesses and startups, automating various processes and customer support, this is the time to move ahead. Make sure you select an option that is flexible and allows you to customize and change AI responses to meet the needs of your business. Also, check what features are more inclined towards general contractors, because being able to manage the system is also important. The onboarding process should be simple, and the AI agent should integrate with the tools you use.
Ask for a demo, review a few AI responses or recorded calls, and check for customer support and uptime. You want to be sure your AI system can answer questions around the clock.
